When you write to us, please include your registered mobile number, your device model and iOS/Android version, and a short description of what happened. If something looks wrong on screen, a screenshot helps a lot.
Getting Started
How do I create an account?
Open Chitra and enter your mobile number. We send you a one-time password (OTP) to verify it — there is no password to remember. Once verified, you set up your brand kit and you're ready to create.
My account says it's waiting for approval
New Chitra accounts are reviewed by our team before post generation is switched on. This normally happens within a few hours during business hours. You'll get a WhatsApp message on your registered number as soon as your account is active.
If it has been more than 24 hours, email info@gyanee.ai with your registered number and we'll check on it.
What is a brand kit?
Your brand kit is your business name, tagline, industry, logo, brand colours, preferred fonts, and tone of voice. Chitra uses it so every post it creates looks like it came from your brand instead of a generic template. You can set it up during onboarding and change it any time from Settings → Business Profile.
Common Questions
I'm not receiving the OTP
- Check that the mobile number you entered is correct, including the country code
- Make sure you have network signal — OTP delivery can be delayed in low-coverage areas
- Wait for the timer to finish, then tap Resend OTP
- Check whether the message landed in a spam or blocked-messages folder
Still nothing after two attempts? Email us with your number and we'll verify your account manually.
The app says I'm offline, but my internet works
Chitra checks for a working internet connection before generating a post. If you're on a weak mobile network or a captive-portal Wi-Fi (like a hotel or café login page), the check can fail. Try switching between Wi-Fi and mobile data, then retry.
Post generation is slow or failed
Generating a caption and image takes a few seconds. If it fails, tap Regenerate to try again. Repeated failures usually mean a temporary connection problem — if it persists for more than a few minutes, let us know.
I don't like the post that was generated
Tap Regenerate for a fresh version, or edit the caption directly. You can also refine your prompt — the more specific you are about the occasion, offer, or feeling you want, the closer the result.
Voice input isn't working
Chitra uses your device's built-in speech recognition. Make sure you've granted Microphone and Speech Recognition permission:
- iPhone: Settings → Chitra → enable Microphone and Speech Recognition
- Android: Settings → Apps → Chitra → Permissions → allow Microphone
Speak clearly in a quiet space. Your voice is converted to text on your device — we never store audio recordings.
I can't pick a photo or save a post
Chitra needs photo access to use your images and to save finished posts to your gallery:
- iPhone: Settings → Chitra → Photos → select "All Photos" (or "Add Photos Only" if you only want to save)
- Android: Settings → Apps → Chitra → Permissions → allow Photos and media
How do I share a post?
Open any generated post and tap Share. Your phone's share sheet opens, and you can send the post straight to WhatsApp, Instagram, Facebook, or anywhere else. You can also tap Save to store it in your photo gallery and post it later.
Can I switch to dark mode?
Yes — go to Settings → Appearance and choose Light, Dark, or System.
Account and Data
How do I change my profile or business details?
Go to Settings → Profile for your personal details, or Settings → Business Profile to update your brand name, logo, colours, and tone of voice.
How do I delete my account?
- 1Open Chitra and go to Settings
- 2Scroll to Delete Account
- 3Confirm when prompted
If you'd rather not use the app, email info@gyanee.ai from your registered contact and we'll process the deletion within 30 days after verifying your identity.
How do I get a copy of my data?
Email info@gyanee.ai and we'll send you the personal information we hold about your account.
Who owns the posts I create?
You do. Posts you generate with Chitra are yours to use for your business. Please review each post before publishing — AI-generated content can occasionally contain errors.
Report a Problem
Found a bug, or something that doesn't look right? Tell us and we'll fix it. Email info@gyanee.ai with:
- Your registered mobile number
- Your device model and OS version
- What you were doing when the problem happened
- A screenshot, if you have one
Contact Us
Provis Technologies Private LimitedEmail: info@gyanee.ai
[REGISTERED ADDRESS, CITY, STATE, PIN, India]